Your location will be indicated with a house icon on the map.
Simply add the street followed by the city and hit enter. You can change Layers to Road, Satellite or Hybrid view.Ĭlick on the Magnifying Glass to find a street address. The Weather tab allows you to see weather radar over our service territory. The term Global ETR refers to the estimated time when electric service will be restored to at least 90 percent of affected customers. Click on the (+) sign to the left of County for individual town and city outage listings. Estimated times of restoration for individual municipalities are also known as Local ETRs. The Summary tab provides additional information by county and municipality. Click on the icon Outages by County for an overview of the county, customers affected, total customers served and estimated restoration times when available. Estimated times of restoration (ETR) by county are also known as Regional ETRs. Users can navigate the map to an area of interest and can click on the outage symbol to obtain specific outage information, including an estimated time of restoration (ETR) for each location. The Legend tab explains how the color-coded outage symbols indicate the number and location of customers without service. For each outage case, a symbol is placed on the map. The access menu tab, located at the top left corner of the map, presents the following options: What’s your responsibility in a power outage?įor more important information to keep your family safe, visit our Power Outage Safety Guide.Outage information is updated every 10 minutes. Check on elderly family members, neighbors and others who may need assistance during an outage period. Power problems can sometimes interrupt public water supply systems or disable well pumps, so it’s an especially good idea to keep a supply of bottled drinking water handy, as well as some canned food. If you see one, report it immediately to Rhode Island Energy, National Grid, Eversource or your local emergency response organization. Never touch downed power lines, and always assume that any fallen lines are live electricity wires. To register as a life support customer, call the company’s New England Customer Service Center at 1-80. People who depend on electricity-powered life support equipment, such as a respirator, should let their energy provider know. National Grid (Massachusetts) customers can report an outage by calling 1 (800) 465-1212.įor customers of the Pascoag Utility District, report an outage by calling (401) 568-6222.īlock Island Utility District customers should report an outage by calling (401) 466-5851. Rhode Island Energy customers who experience an outage should call 1-80 to expedite restoration.Įversource (previously Nstar) customers, report outages to 1-80.
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